FAQs
FREQUENTLY ASKED QUESTIONS
Q: Why should I create an account?
A: There are many advantages for creating an account at loreso.com. Our state-of-the-art website allows you to check your entire order history and track all your orders from shipment to delivery. We provide all the order details online if you do not have your original invoice handy to check against your shipment. Our system can store all of your shipping addresses for your future orders. You don’t need to type in all details now. You can also sign up to receive newsletters and promotion codes that we will send out from time to time to get even more savings.
Q: How can I create an account?
A: Simply click on the "My Account" link on home page and complete our easy-to-follow steps to register by providing your email address, first and last name and a password for logging in.
Q: How can I edit my account information?
A: Click on the “Sign In” link on the home page. You will be able to change your login name and email as well as set a new password for yourself in “Your Account Detail”. You can also View Messages, View Order Status, check Completed Orders, Add or update Your Address Book, add items to your Wish List or reorder any item from Your Recent Orders.
Q: I don’t need my account how can I close it?
A: You can close your account at any time by sending an email to cs@loreso.com or contacting our customer service center at 1 (866) 930-9393.
Q: How can I place an order?
A: Ordering has never been simpler than at loreso.com. Take advantage of our extensive cross-reference database of over 20,000 different model descriptions to find the exact item that you are looking for. Simply add the items to your shopping cart as you browse for everything you need and click on the checkout button when you are finished.
Q: What payment type do you support?
A: We currently accept all major credit cards like Visa, Master Card, Discover and American Express as our online payment methods. If you prefer to pay by Check or Money Order, please mail it to our office with item SKU as Memo, please include address and other contact info, we will process your order as soon as payment is cleared.
Q: Do I need to pay Sales Tax?
A: We collect Sales Taxes for orders shipped to California. No tax will be charged for other states or International Orders. We will not be liable for handling or customs charges for shipments outside of the United States.
Q: Can I get Tax Exempt?
A: Tax is only charged on items being shipped to California, If you are a reseller in and would like to place a tax exempt order, please email your tax exempt form to cs@loreso.com and call 1 (866) 930-9393 for confirmation.
Q: Are there any discounts for purchasing multiple quantities?
A: Yes, we offer discounts for purchasing more than 10 of one item. In order to get pricing on these available discounts and receive your promotion code, please email us at cs@loreso.comor contact 1 (866) 930-9393. Keep in mind the shipping special is not available in conjunction with a quantity discount.
Q: Will I receive an email confirming my order?
A: Yes, an e-mail will sent to you once we have processed your order. Please note, if you did not enter a valid e-mail address on your order form, you will not receive an email confirmation or shipping confirmation for your email.
Q: I changed my mind, how can I cancel my order?
A: In order to cancel an order you can send an email to cs@loreso.com or call 1 (866) 930-9393 and speak to a representative or leave a message requesting that your order be canceled. Once an order has been shipped, it cannot be canceled. It can, however, be mailed back for a refund. Most orders are shipped within 48 hours. Please be advised you will be responsible for shipping cost if we receive a late cancellation request, even for items with free shipment.
Q: What are your contact numbers/working hours?
A: We are happy to assist you over the phone during our business hours. Our Toll-Free number is 1 (866) 930-9393. We are open Monday to Friday 9:00 AM to 5:00 PM PST.
Q: How can I make changes to my order?
A: If you have not made payment for your order, you can easily hit the back button to return to the shopping cart page and make changes to your order. If you have already completed the transaction and made payment, please call our customer service line at 1 (866) 930-9393 and a representative will help you cancel the order or make changes into that.
Q: When will my product ship?
A: Majority of all orders are shipped within 48 hours. If for some reason we cannot ship your order on time, you will be notified by a customer service representative email regarding your order status.
Q: How can I check the status of my order?
A: If you are a registered member on loreso.com, you will see your order history with the status of each order in the main part of the screen when you log in. To track your shipment, simply click the details link of the order you wish to check the status of. If you are not a member of the website, you will see a link from your order confirmation email which helps you track your shipment.
Q: What is the shipping policy?
A: All orders (of in-stock items) are processed and shipped within 48 hours, Monday through Friday! For Expedited and Overnight shipments all orders placed before 2:00 PM PST will be processed on the same business day. Orders placed after 2:00PM PST will be processed on the next business day. Orders for multiple items might be shipped in separate shipments if part of the order is not immediately available in our stock. We will not charge extra shipping costs for orders that are sent in separate shipments.
Q: How do you calculate shipping charges?
A: Unlike many other internet stores, we don't make profit by shipping charges. We only charge actual shipping cost and handling labor fee based on the product weight. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be able to calculate shipping charges based on destination.
Q: How long does it take to receive my order?
A: When you place an order normally, we process your order within 48 hours of the order confirmation. If the product is out of stock, a customer service representative will notify you by phone or e-mail, regarding the estimated shipping time. If you do not wish to wait for your item, you can cancel your order without any penalties.
Q: What is your backorder policy?
A: If we do not have one or more of your items in stock, we will notify you right away via e-mail and/or phone, in order to let you know how long it will be before we can ship your item(s). If there are multiple items on your order, we will ship the items that are in stock right away. We will then ship any items that are on back order once they come in. You will not be charged any extra amount for shipping. If you do not want your order to be partial shipped, please let us know.
Q: What is your return policy?
A: You may also return your item(s) for refunds or one-to-one exchange with us within 30 days from the date of purchase. You must provide the original invoice for all refund or exchange transactions. All warranty, refund or exchange requests will not be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices. Broken warranty seals on goods voids all warranties. Loreso.com reserves the right to charge restocking fee for all not-defective returned items. We keep the right to include cost of shipment for all returned items purchased with free shipping promotion.
Q: How can I return my order? Do I need RMA?
A: Please follow these steps for returning an order to us.
- Please email cs@loreso.comand request an RMA form. Fill out the RMA form and fax it to 1 (866) 9309393 or email a completed form to cs@loreso.com with your RMA number in the subject line. You will receive a notification within the next business day depending on whether your case will be covered under warranty or not.
- Ship your defective product along with the RMA Form enclosed in the package and a copy of the original invoice back to the shipping warehouse. If the product is NOT shipped out within 10 days of receiving notification of your RMA approval, the RMA number will not remain valid.The package must be prepaid, with the RMA Number marked clearly on the shipping label.